Contacts
How to Reach Us
If you would like to get in touch with the adhears.com team, the best way to do it is by email. We read every message we receive and do our best to reply to all genuine enquiries.
Email us at: [email protected]
What You Can Write About
Feel free to contact us about anything related to our website and its content, including:
- Questions about our content — if something in our Neosurf casino reviews, guides or comparisons is unclear, we are happy to explain further.
- Corrections — if you spot outdated information, an error in a review, or a detail that has changed (for example, a casino's bonus terms or payment options), please let us know so we can fix it.
- Feedback — suggestions, ideas for new topics, or general impressions about the site are always welcome.
- Partnership requests — for advertising, collaboration or other business proposals, please include clear details about your offer in your message.
Response Time
We usually reply within a few business days. Please note that we do not operate around the clock, so messages sent on weekends or public holidays may take a little longer to answer. If your enquiry is urgent, mention it in the subject line and we will prioritise it where possible.
Questions About Your Casino Account
Please keep in mind that adhears.com is an independent review and information website — we are not a gambling operator. We do not run any casino, handle payments, or manage player accounts.
This means we cannot help with questions about:
- Deposits or Neosurf voucher redemption at a specific casino;
- Withdrawals, payout times or payment disputes;
- Bonuses, wagering requirements or promotional terms;
- Account registration, verification (KYC) or login issues.
For all of the above, please contact the customer support team of the casino where you hold your account. You will usually find their live chat or support email in the casino's "Help" or "Support" section.
Need Help With Gambling?
If gambling is no longer fun and you feel it may be becoming a problem for you or someone close to you, free and confidential help is available across Australia.
Gambling Help Online is the national support service for Australians affected by gambling. It offers free, confidential counselling and support 24 hours a day, 7 days a week, via phone (1800 858 858), online chat and email. Visit gamblinghelponline.org.au to learn more or to speak with a counsellor.
Remember: gambling should always be treated as entertainment, never as a way to make money. Set limits, stick to them, and seek help early if you need it.